5 Simple Steps for ServiceNow MID Server Installation

What is MID Server?

The Management, Instrumentation, and Discovery (MID) Server is a lightweight Java application that runs as a Windows service or UNIX daemon on a server in your local network.

What does a MID Server do?

The MID Server facilitates communication and the movement of data between a ServiceNow instance and external applications, data sources, servers, and services.

What ServiceNow applications use a MID Server?

Discovery
Service mapping
Integration hub
Event management
Operational intelligence
JDBC
LDAP
Cloud provisioning and governance
Cloud insights

MID Server Location

Where are MID Servers located?

MID Servers often reside behind the company firewall or within the demilitarized zone (DMZ) allowing for communication between ServiceNow and the rest of the company network.

MID Server Setup: 5 Simple Steps

Manual installation steps:

Create a user account with a ‘mid_server’ role
Ensure host system requirements are met
Download the installer for the host machine (Windows or Linux)
Run the installer on the host (requires credentials created in step#1 & a service account which is optional)
Validate the MID server created in your ServiceNow instance

You can also use system’s guided setup:

Application Navigator > ITOM Guided Setup >MID Server

Step 1: MID Server User Account

Step 2: Host Requirements for MID

The installation of a MID Server requires an administrator to verify certain connection and system prerequisites are met on the host system the MID Server is installed on. View the lesson titled MID Server Installation Requirements for a list of system, java, network, and placement considerations before installing a MID Server on a Windows server host.